Supported files and limits
In short: upload JPEG, PNG, HEIC or WebP photos. One file can be up to 200 MB. Other files (RAW, TIFF, PSD, video) are refused.
Formats
Section titled “Formats”| Format | Files | Notes |
|---|---|---|
| JPEG | .jpg, .jpeg |
The best choice for clients: opens everywhere. |
| PNG | .png |
|
| HEIC | .heic, .heif |
iPhone photos. Windows may need an extra app to open the original. |
| WebP | .webp |
A refused file shows Only JPEG, PNG, HEIC and WEBP are supported. Export it from your editor in one of these formats and upload it again.
The limit — 200 MB — is per file, not per gallery; it is also written under Drag photos here or choose files. A bigger file is refused with a message.
What we make from each photo
Section titled “What we make from each photo”- The original — your file, stored as uploaded. The client’s copy loses its location data: see GPS and metadata.
- A 2048 px JPEG (long side) — for viewing in the gallery and for the client’s For phone and social media download, whatever the original’s format.
If it didn’t work
Section titled “If it didn’t work”- Big uploads keep stopping. See Interrupted uploads and processing errors.